Please read these Terms of Service (“Terms”) carefully. They govern access to this website and requests for, purchases of, and performance of services offered by SysLinkTX under the CleanupyourIT trade name. By using the website, requesting a quote, approving a proposal, or allowing work to begin, you agree to these Terms. If you act for a business, property owner, property manager, association, or other organization, you represent that you have authority to bind it.
Who We Are
“SysLinkTX,” “CleanupyourIT,” “we,” “us,” and “our” refer to SysLinkTX, which operates the registered trade name CleanupyourIT. Our mailing address is 6532 Caddo Ct, Plano, Texas 75023-2902, United States.
“Customer,” “you,” and “your” mean the person or entity using the website, requesting services, approving a quote or proposal, or receiving services.
Website Use
The website provides general information about our business and allows visitors to request assessments, quotes, and contact. Website content is informational only and is not a binding offer, engineering opinion, guarantee, warranty, or promise that a particular result can be achieved.
You may use the website only for lawful purposes. You may not interfere with its operation or security; submit false, misleading, unlawful, infringing, or malicious content; attempt unauthorized access; scrape or reproduce substantial portions of the website; impersonate another person; or use the website to transmit malware, spam, or abusive material.
You must be at least 18 years old to submit a service request or enter into an agreement with us.
Quotes, Proposals, and Service Agreements
A website request, phone call, email, site visit, preliminary discussion, or assessment does not require either party to proceed. Services are authorized only through a written quote, proposal, statement of work, work order, change order, or other written agreement accepted by the Customer (each a “Service Agreement”).
A Service Agreement may specify the scope, exclusions, assumptions, schedule, access requirements, pricing, deposit, payment terms, materials, disposal method, outage window, acceptance procedure, warranty, and other project-specific terms. If a Service Agreement conflicts with these Terms, the Service Agreement controls for that project. Additional or changed work requires written approval and may change the price and schedule.
Estimates may be revised if concealed, mislabeled, inaccessible, unsafe, undocumented, customer-owned, carrier-owned, shared, or unexpectedly active infrastructure is discovered.
Nature and Limits of Services
Our principal services are physical Layer 1 low-voltage infrastructure cleanup and maintenance, including organizing, tracing, labeling, bundling, rerouting, supporting, mounting, documenting, and—when expressly authorized—disconnecting, removing, transporting, recycling, or destroying obsolete cabling, racks, cabinets, patch panels, routers, switches, telephone equipment, security-camera infrastructure, and related hardware.
Unless expressly included in a Service Agreement, our services do not include software support, managed IT services, cybersecurity, data recovery, network design, configuration changes, electrical work requiring a licensed electrician, fire-alarm work, access-control programming, structural engineering, hazardous-material remediation, or work on utility- or carrier-owned systems.
We may pause or refuse work that is outside the agreed scope, unlawful, unsafe, likely to damage property, requires a license or permit we do not hold, or depends on authorization that has not been provided.
Customer Authority and Responsibilities
The Customer must provide timely and safe access to the site; identify site rules, hazards, restricted areas, and required escorts; provide accurate information about ownership and use of equipment; identify critical systems and approved maintenance windows; obtain landlord, owner, tenant, vendor, carrier, and other necessary approvals; and provide a representative authorized to make decisions.
The Customer represents that it owns the equipment and materials involved or has authority to direct the work, including disconnection, relocation, removal, recycling, destruction, or disposal. We may rely on the Customer’s written instructions and labeling unless circumstances reasonably indicate a conflict.
Before work begins, the Customer must maintain current, tested backups of any data, configuration, credentials, or system state that could be affected, and must arrange any required vendor or IT support. The Customer must not provide passwords, private keys, regulated records, or other sensitive information unless specifically requested and protected by an agreed procedure.
The Customer is responsible for undisclosed conditions, undocumented dependencies, pre-existing defects, code violations, abandoned materials, hazardous substances, pest conditions, water intrusion, inadequate power or grounding, and inaccurate or incomplete instructions.
Service Interruptions and Operational Risk
We use reasonable care, documentation, labeling, pre-work review, and post-work verification to reduce disruption. However, work around live, shared, aging, unlabeled, incorrectly labeled, damaged, or undocumented infrastructure can cause planned or accidental interruption of internet, telephone, security-camera, access, network, or other services.
The Customer acknowledges that “no downtime,” uptime percentages, response times, space-recovery estimates, and similar website statements describe objectives or past experience and are not guarantees. Where an interruption is reasonably foreseeable, we will seek to coordinate notice and an approved maintenance window. An emergency safety condition may require immediate isolation or suspension of work.
Unless expressly included in a Service Agreement, we do not monitor business applications or verify every downstream device, tenant service, third-party circuit, or software function. Final verification will be limited to the tests and systems identified in the Service Agreement.
Removal, Disposal, and Data-Bearing Equipment
We will not intentionally remove identified hardware or cabling without Customer authorization. Authorization may be provided through an approved removal list, marked photographs, Service Agreement, change order, or other written instruction.
Once authorized items are removed from the site for disposal, recycling, donation, or destruction, the authorization is generally irreversible. The Customer must identify leased, financed, carrier-owned, landlord-owned, evidence-held, regulated, or data-bearing equipment before removal.
Unless expressly agreed in writing, ordinary disposal or recycling does not include certified data destruction, media sanitization, chain of custody, environmental certification, or return of storage media. Those services, when available, must be separately described and priced.
Photographs, Video, and Project Records
We may take photographs or limited video to assess scope, document pre-existing conditions, record labels and connections, support approvals, verify completion, and protect both parties. Project media and personal information are handled according to our Privacy Policy.
Any portfolio use is subject to the Privacy Policy and will use only anonymized before-and-after structural infrastructure images with identifying logos, signs, asset tags, addresses, IP information, network configuration labels, people, and other identifying features blurred, masked, or cropped. A Customer may prohibit portfolio use by giving written notice before project completion.
Scheduling, Delays, and Site Conditions
Dates and completion times are estimates unless expressly guaranteed in a Service Agreement. We are not responsible for delay caused by unsafe conditions, unavailable access, customer or third-party decisions, hidden conditions, unavailable materials, utility or carrier issues, weather, emergencies, governmental action, labor or transportation disruption, or other events beyond our reasonable control.
If work is delayed, stopped, remobilized, or rescheduled because of Customer action or a site condition outside the agreed assumptions, reasonable additional charges may apply only as stated in or approved under the Service Agreement.
Fees, Invoices, Taxes, and Payment
Prices, deposits, progress payments, due dates, accepted payment methods, reimbursable expenses, cancellation terms, and late charges—if any—will be stated in the applicable Service Agreement or invoice. The Customer must pay undisputed amounts when due and notify us promptly in writing of any good-faith billing dispute.
The Customer is responsible for applicable sales, use, disposal, permit, freight, and similar taxes or charges unless the Service Agreement states they are included. We may suspend unperformed work for overdue amounts after reasonable notice, subject to applicable law.
Inspection and Completion
The Customer should inspect the work at handover and promptly identify any incomplete item, damage, labeling error, or operational issue. We will address verified deficiencies within the agreed scope as provided in the Service Agreement.
Signing a completion record, approving the handover, using the completed work, or failing to report an observable issue within the review period stated in the Service Agreement may constitute acceptance, except for latent defects or rights that cannot legally be waived.
Warranties and Disclaimers
We will perform agreed services with reasonable care and in a professional and workmanlike manner. Any project-specific warranty, remedy, or correction period must be stated in the Service Agreement.
To the fullest extent permitted by law, the website and all website content are provided “as is” and “as available.” Except for warranties expressly stated in a Service Agreement or required by law, we disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, and any warranty arising from course of dealing or usage of trade.
We do not warrant the condition, capacity, security, compatibility, performance, or continued operation of pre-existing, customer-supplied, third-party, carrier, utility, or manufacturer equipment, cabling, software, data, or services.
Limitation of Liability
To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost revenue, lost business, lost use, loss or corruption of data, reputational harm, or third-party service interruption, arising from the website or services, even if advised of the possibility.
To the fullest extent permitted by law, our total aggregate liability arising from a specific project will not exceed the amount the Customer paid us for the specific services giving rise to the claim. For claims arising only from website use and not a paid project, our aggregate liability will not exceed one hundred U.S. dollars (US $100).
These limitations do not apply to liability that cannot be limited by law or to a party’s fraud, willful misconduct, or gross negligence. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply.
Indemnification
To the fullest extent permitted by law, the Customer will defend, indemnify, and hold harmless SysLinkTX, CleanupyourIT, and their owners, personnel, and contractors from third-party claims, losses, and reasonable costs arising from the Customer’s lack of authority; inaccurate instructions; failure to obtain required approvals; undisclosed hazards or ownership interests; unlawful website submissions; or misuse of the completed work, except to the extent caused by our negligence, willful misconduct, or breach of the applicable Service Agreement.
Intellectual Property and Feedback
The website, branding, text, graphics, layout, photographs, and other content are owned by or licensed to us and are protected by applicable intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable right to view the website for personal or internal business evaluation.
Unless a Service Agreement states otherwise, the Customer owns its pre-existing information and project-specific final records delivered to it. We retain ownership of our pre-existing methods, templates, know-how, tools, and generalized skills. You may use delivered records for operating and maintaining the serviced location.
If you voluntarily provide feedback or suggestions, we may use them without restriction or compensation, provided we do not disclose confidential Customer information.
Third-Party Services and Links
The website or services may involve third-party websites, form processors, equipment, carriers, recyclers, manufacturers, utilities, landlords, vendors, or service providers. We do not control and are not responsible for third-party availability, terms, security, acts, omissions, products, or services. Your use of a third party may be governed by its own terms and privacy policy.
Privacy
Our Privacy Policy explains how we collect, use, retain, and disclose personal information and project media. It is incorporated into these Terms by reference. If these Terms and the Privacy Policy conflict regarding personal information, the Privacy Policy controls.
Confidentiality
Each party will use reasonable care to protect nonpublic business, technical, security, and operational information received from the other in connection with a project and will use it only to evaluate or perform the project. This obligation does not apply to information that is public through no breach, already lawfully known, independently developed, rightfully received from another source, or required to be disclosed by law.
Detailed confidentiality, security, regulated-data, or nondisclosure requirements must be included in a Service Agreement or separate written agreement before work begins.
Suspension and Termination
We may restrict website access or suspend services for unlawful conduct, unsafe conditions, nonpayment, lack of required authorization, material breach, abusive behavior, or interference with the work. Either party may terminate a Service Agreement as provided in that agreement.
Termination does not eliminate obligations that accrued before termination, including payment for completed work, authorized materials, noncancelable commitments, restoration, demobilization, or disposal already performed. Provisions that by their nature should survive will survive, including ownership, confidentiality, disclaimers, limitations, indemnification, and dispute terms.
Governing Law and Disputes
These Terms and any dispute arising from the website or services are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Subject to any different written dispute provision in a Service Agreement, the state and federal courts with jurisdiction over Collin County, Texas will have exclusive jurisdiction, and each party consents to venue there.
Before filing a claim, the parties will first make a good-faith effort to resolve the dispute through written notice and direct discussion. Either party may seek temporary or emergency relief when necessary to protect safety, property, confidential information, or intellectual-property rights.
Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on the website with a new effective or “last updated” date. Changes apply prospectively unless applicable law permits otherwise. The Terms in effect when a Service Agreement is accepted will continue to govern that project unless the parties agree in writing to an update.
General Terms
These Terms, the Privacy Policy, and the applicable Service Agreement are the complete agreement concerning their subject matter and supersede prior discussions on that subject. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. The Customer may not assign a Service Agreement without our written consent; we may assign it in connection with a business reorganization or transfer. Electronic records, approvals, and signatures may be used to the extent permitted by law. Headings are for convenience only.
Contact Us
Questions about these Terms may be submitted through the contact page at https://www.syslinktx.com/contact.html, by phone at 972-978-6550, or by mail to:
SysLinkTX / CleanupyourIT
6532 Caddo Ct
Plano, TX 75023-2902
United States